TowMate

Terms of Service

Last updated: 18 June 2026
⚠ Draft pending legal review. These terms are a starting point tailored to the TowMate platform. Placeholders marked [like this] must be completed and the document reviewed by a qualified Australian legal practitioner before it is relied upon.

These Terms of Service ("Terms") govern your access to and use of the TowMate platform, including the TowAlerts app, the TowMate driver app, the Fleet Console (alerts.tow.systems), and this website (together, the "Services"), provided by [Legal entity name] (ABN [ABN]) ("TowMate", "we", "us", "our").

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Contents
  1. Eligibility & accounts
  2. Nature of the Services — important safety notice
  3. Acceptable use
  4. Fleet and operator accounts
  5. Subscriptions & payments
  6. Intellectual property
  7. Third-party data & services
  8. Disclaimers
  9. Limitation of liability
  10. Australian Consumer Law
  11. Suspension & termination
  12. Changes to these Terms
  13. Governing law
  14. Contact

1. Eligibility & accounts

You must be at least 15 years old to use the Services. You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

2. Nature of the Services — important safety notice

TowAlerts provides road-incident information aggregated from official and community sources. This information is provided for awareness only, may be delayed, incomplete, or inaccurate, and must not be relied upon for emergencies.

  • In an emergency, always call 000.
  • Do not interact with the app while driving. Obey all road rules and road authority directions.
  • We do not guarantee that any incident will be reported, or reported accurately or promptly.

3. Acceptable use

You agree not to:

  • use the Services unlawfully or to endanger others;
  • scrape, copy, resell, or redistribute data from the Services except as expressly permitted;
  • interfere with or attempt to gain unauthorised access to the Services or their infrastructure; or
  • misrepresent your identity or affiliation, or use another person's account without authorisation.

4. Fleet and operator accounts

If you use the Services as part of a fleet, your operator administers your access and may view location, status, and usage information associated with your driver account, as described in our Privacy Policy. Operators are responsible for their drivers' authorised use of the Services and for the lawful basis on which they collect and use driver information.

5. Subscriptions & payments

Some features are offered on a paid basis. Where you purchase a subscription:

  • fees, billing frequency, and inclusions are as presented at the point of purchase;
  • payments are processed by Stripe, and you authorise the applicable charges;
  • unless stated otherwise, subscriptions renew automatically until cancelled, and you may cancel effective at the end of the current billing period; and
  • except as required by law (including the Australian Consumer Law), fees are non-refundable.

6. Intellectual property

The Services, including software, design, and trademarks, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You retain ownership of content you submit, and grant us a licence to use it to operate and improve the Services.

7. Third-party data & services

The Services incorporate third-party data and services (including road-incident feeds, mapping, hosting, and payments). We are not responsible for third-party content or services, and your use of them may be subject to their own terms.

8. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind. We do not warrant that the Services will be uninterrupted, error-free, or that incident data will be accurate, complete, or timely.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for any loss arising from your reliance on incident information. Nothing in these Terms limits liability that cannot be excluded under applicable law.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that applies to you and cannot lawfully be excluded. Where permitted, our liability for a breach of a non-excludable guarantee is limited to re-supplying the relevant services or paying the cost of having them re-supplied.

11. Suspension & termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms or if we reasonably consider it necessary to protect the Services or other users. You may request deletion of your account by contacting support@tow.systems.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the latest version, and material changes will be communicated through the Services where appropriate. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of [Queensland], Australia, and you submit to the non-exclusive jurisdiction of the courts of that state and the Commonwealth of Australia.

14. Contact

Questions about these Terms? Contact us at:
Email: support@tow.systems
Entity: [Legal entity name, ABN]